Refund and Returns Policy
Huaihua Qizhou Cross-Border E-Commerce Co., Ltd. aims to ensure customer satisfaction with all men’s and women’s clothing products. This policy outlines the conditions under which returns and refunds may be accepted.
Eligibility for Returns
Returns may be accepted if the product received is defective, damaged, or does not match the original order.
Condition of Returned Items
Returned items must be unused, unwashed, and in their original condition, including original packaging where applicable.
Return Authorization
All return requests must be submitted for review before any item is returned. Unauthorized returns may not be accepted.
Refund Process
Once a returned item is received and inspected, eligible refunds will be processed based on the condition of the product and the original order details.
Refund Method
Refunds will be issued using the original payment method or another appropriate method, depending on the transaction process.
Return Shipping
Return shipping arrangements and responsibilities may vary depending on the reason for the return and the nature of the order.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or special order requirements.
Exchange Policy
Exchanges may be considered on a case-by-case basis, subject to product availability and approval.
Cross-Border Considerations
International returns may be subject to customs regulations and additional procedures. Customers are responsible for complying with applicable import and export requirements.
Policy Updates
This Refund and Returns Policy may be updated to reflect changes in business operations or regulatory requirements.
